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The Process Of Communication

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This essay will discuss the communication process and the elements it consists of. and relate it back to the various elements of the communication process. Communication is a cyclic process that starts when the sender feels that there is a need to communicate with the receiver for a particular reason (purpose). The sender creates a message either in the written or in verbal or nonverbal form. The message is dispatched to the receiver with the help of channels of communication. The receiver takes the delivery of the message and provides feedback to the sender. The sender gets the feedback and determines whether the receiver has received the same message and meaning that the sender had intended to communicate with him; if the sender feels that the receiver has not received the same message and meaning, he/she again initiates the cycle of communication Sender: The sender is the person who initiates the process of communication.

Whenever the sender feels that there is a need to communicate some information to the other person (receiver), he/she starts the process of communication. The sender must be aware of the purpose of the communication and the receiver’s abilities to understand the message in terms of language, interest, etc. Message: The message is created by the sender to convey the information, facts or opinion to the receiver. The message should be clear and simple so that the receiver can understand it in the same way as the sender desires. While creating a message, the sender should take care of words, language, and meaning of the message if the message is to be communicated in verbal or written form or he/she should take care of body language and facial expression if the message is to be communicated in nonverbal form, along with the abilities and professional competencies of the receiver.

Channels of communication: Communication channels are the medium through which the message is communicated to the receiver. Channels of communication play an important role in the process of communication. If the sender selects an appropriate medium or channel of communication, there are more chances that the receiver will receive the same message; or else, there are chances that the message may get distorted. In this hi-tech era, there are a number of channels that can be used to communicate message, e.g., mobile, e-mail, voice mail, person, radio, TV, Internet, blogs, etc. “Through proper channel” is a common phrase used among the nurse administrators/managers
that signifies the importance of communication channels. For example, a student of B.Sc nursing, II year, wants to communicate hostel problems to the director of the institute.

In order to reach to the intended receiver first, he/she should communicate his/her message in the form of written application to the class teacher; the class teacher will forward the application (message) to the principal and finally the principal will forward the application to the director. That is how communication through proper channel takes place. In this case, the class teacher and principal were the channels of communication through which the message was communicated to the receiver (director). Receiver: The receiver is the person who receives the message. The receiver may be a single person or a group of persons. The receiver understands the meaning of the message and provides feedback to the sender. The receiver should have the same language ability, comprehension, and cultural background as the sender.

If not, it may lead to distorted understanding of the meaning of the message by the receiver. Feedback: It is the most crucial element of communication. It is provided by the receiver to the sender. Receiving feedback is important for the sender to know that the receiver has received the message and interpreted the meaning of the message in the desired way. Without feedback, the process of communication cannot be complete. For example, when you send a mobile SMS to your friend, you get feedback in the form of delivery report that informs you whether your message has been delivered or not to the intended receiver; it also happens in the same way in the case of e-mail

Meesala, Dr Appalayya. Understanding the Communication Process – The Key to Organisational Success. http://ezinearticles.com/?Understanding-the-Communication-Process—The-Key-to-Organisational-Success&id=876670. 2007 Coates, Gordon T. 2009. Notes on Communication: A few thoughts about the way we interact with the people we meet. Free e-book from www.wanterfall.com

Dimbleby, Richard. Burton, G. 1998. More Than Words: An Introduction to Communication, 3rd ed. Routledge

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