Hotel Essays

I started my On-the-Job-Training at Eastern manila hotel last April 12, 2012. Actually, it was my first time to go there not knowing that after having my orientation about the things that they do in their office, I can already start working. At first, I was really nervous because I …

Service and the essence of The Ritz-Carlton experience, and what Ritz-Carlton sells to its customers The Ritz-Carlton Hotel has always relied on excellent personalized service, or the total quality management (TQM) philosophy of the organization.   The nature of their business has been described by their corporate vice president of quality, …

1. Background Description Jocel’s Garden Suites– A place where beauty meets serenity. It is a hotel which is owned by Jocel Mabao Corporation. This corporation has many other businesses such as the Vermicasts, Goat Farm, Agri-Farms, Poultry, and the Banana Plantation. JOCEL’S was named after Jo Mabao and Cecile Mabao-Caballero, …

SECTION 1 – INTRODUCTION In the highly changeable hospitality world, there are different types of hospitality products which are based on different consumer needs and demands. Besides, any hospitality company must identify clearly about the factors which are affecting the needs and demands of consumer. After that, they can offer …

1. Company – Four Seasons Hotel Company History: Four Seasons Hotel, Inc is a Canadian-based international luxury, five-star hotel Management Company. It is one of the world’s most admired and successful luxury hotel chains, and has been named by Fortune consecutively for 16 years as one of “100 Best Companies …

Hospitality service is to serve others to make them feel special. Service is the intangible and invaluable commodity, at any time and place to sell to the guest. The service also to meet the needs of others pays intelligence and necessary labor. Service: S — Smile, Sincere E — Excellent, …

This report will discuss research and findings for Fairmont Hotels and Resorts (FHR) and Marriott International (MI). The focus will be on the similarities and differences in the managing styles within the companies, more specifically, focusing on environmental analysis; organizational culture; social responsibility and ethics; planning and strategic analysis; organizational …

he Bachelor of Science in Hotel and Restaurant Management (BS-HRM) program provides knowledge and skills to students for careers in the Filipino industry of Hospitality, Hotel and Restaurant Management. This program addresses the needs of sectors such as fastfood chains, restaurants and resorts and makes sure that HRM graduates are …

The guest cycle describes the activities that each guest passes by from the moment he/she calls to communicate a reservation inquiry until he/she departs from the hotel. The hotel guest stay cycle can be divided into four main stages. Within these four stages there are important task related to guest …

The Hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability. “HR manager Lisa Cruz must now formulate functional policies and activities that support this …