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Total Quality Pioneers and Their Contributions to Qualtiy

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Change is inevitable in business today. Companies need to keep up with the quality that their employees and their customers need in order to sustain long term success. Pioneers have always been needed in business, quality business is no different. Pioneers made it so we can be more innovative and explore new ideas in order to survive in the business world. Throughout history, there have been many pioneers in the business world, some of the most recognized contributors to the quality aspect were W. Edwards Deming, Joseph M. Juran and Philip B. Crosby. Mr. Deming was most recognized for the Deming cycle. This particular approach was developed to link the production of a product with the consumer needs and to focus the resources of all departments. Deming was also known for Deming’s fourteen points.

Mr. Juran was known for Juran’s ten steps to quality improvement, the Pareto principle and the Juran trilogy. Mr. Juran is ranked near Mr. Deming for his contributions to quality management. Mr. Crosby was best known for his advocacy of zero defects management and prevention as opposed to statistically acceptable levels of quality. He is also known for Crosby’s fourteen steps to quality improvement.

Lee, J (2008). Cost Overrun and Cause in Korean Social Overhead Capital Projects: Roads, Rails, Airports, and Ports. Journal OF Urban Planning & Development, 134(2), 59-62. Doi:10.1061/(ASCE)0733-9488(2008)134:2(59) Bent Flyvbjerg, and COWI. (2004). Procedures for dealing with optimism bias in
transport planning, Department for Transportation, London, 39-40. Korean Board of Audit and Inspection. (2005). Actual conditions of expansion and improvement in inland distribution infrastructure, Seoul, Korea, 16-55.

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