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he Role Of The Care Worker

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The learner can:
Explain how a working relationship is different from a personal relationship.

Working Relationship: is a relationship that you have with colleagues, management, and others within your organisation. It is formed within the confines of your working role and must be kept to a professional manner. It is formed within working policies and procedures and agreed ways of working.

Personal Relationship: is a relationship that is formed through mutual choice and familiarity, for example; Family and friends that are not connected to you in a working/professional matter. These are informal and based on emotions and feelings.

Describe different working relationships in health and social care settings.

A care workers role is to make sure that every support they give to customers is according to their agreed plan of care. It is their responsibility to provide the customer with good quality of care. They can only do this by involving the individuals in all decision making and encouraging active participation and feedback about the service they are given. It is their role to keep communication going in the care sector, for example, communicating with individuals about their life whenever they want to.

Customers need some support and encouragement from the care worker so that they can participate fully every day. They also help the care workers by discussing with them and reminding them about the things they previously did. Some customers seek support from an advocate to ensure that they are able to complete their decisions and make plans.

The role of a care manager is to fulfil the role of a registered manager with 24 hour responsibility for managing all services. The care manager makes sure that consent is established before any care is provided to the individuals. They ensure enough help is given to the individuals, who cannot make decisions by themselves. They make sure everyone who works in their company, provides care to individuals in a person centred manner. It is their responsibility to make sure roles and rules are followed. They encourage all those who give care to document all the information they have including any enquires by the individuals. Care managers provide motivation, guidance and professional leadership to all team members. Criteria Ref

Out come 2
Be able to work in ways that are agreed with by the employer
The learner can:
Describe why it is important to adhere to the agreed scope of the job role.

It is important to adhere to the agreed scope of the job role as this sets out boundaries in your job role and enables you to know your role and responsibilities.

Outcome 3
Work in partnership with others.

The learner can:
Explain why it is important to work in partnership with (others).

To Improved outcomes for customers and their families through access to a wider range of services. Benefits for staff and services, such as less replication between different service providers. Increased efficiency in the delivery of services through better links between different providers. To make work more effective.

To meet a customer’s individual needs

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