Executive Summary of Rajasthan Gramin Bank

1.The Indian economy is highly influenced by rural economy; therefore the role of Regional Rural Banks (RRBs) in the rural development is phenomenal. Regional Rural Banks in India are an integral part of the rural credit structure of the country. Since the very beginning, when the RRBs were established in October 2, 1975, these banks played a pivotal role in the economic development of the rural India. The main goal of establishing regional rural banks in India was to provide credit to the rural people who are not economically strong enough, especially the small and marginal farmers, artisans, agricultural labours, and even small entrepreneurs. 2.The history of Regional Rural banks in India dates back to the year 1975.

It was the Narsimhan committee that conceptualized the foundations of Regional Rural Bank in India. The committee felt the need of regionally oriented rural banks that would address the problem and requirements of the rural people in India. Regional Rural banks were established under the provisions of an ordinance promulgated on the 26th September 1975 and the RRB act, 1975 with an objective to ensure sufficient institutional credit for agriculture and other rural sectors. The RRBs mobilize financial resources from rural/semi urban areas and grant loans and advances mostly to the small and marginal farmers. For the purpose of classification of bank branches, The Reserve Bank of India defines rural areas as a place with a population of less than 10,000. The RRBs are jointly owned by Government of India, the concerned State Government and Sponsor Banks; the issue capital of a RRB is shared by the owners in the proportion of Government and 50%, 15% and 35% respectively.

3.The Rajasthan Gramin Bank (RGB) is one of the important rural bank of Rajasthan. This bank is committed to the objective to cater to the financial needs of rural masses to make them self reliant and to facilitate them with better and safer saving opportunities, keeping in view the social responsibility with special care for weaker sections of the society. It was established on 24 Jan 2006 by merging two gramin banks namely Shekhawati Gramin Bank and Anchlik Gramin Bank. The Bank is sponsored by Punjab National Bank. The area of operation of the Bank comprises of five districts i.e. Alwar, Bharatpur, Dholpur, Jhunjhunu and Sikar of Rajasthan State. The mission statement of the RGB is “Recognition as an institution with Excellence in Banking services, Front liner among institutions committed to rural development and best in financial results”. 4. A devoted team of employees with working slogan of “Together we can, together we will” have a dream of Rs. 10,000 Crores business and 20, 00,000 customers by year 2015.

The bank is committed is rural development and the vision of bank is “To develop a credible financial institution for regional & rural upliftment with diversification towards industrialization & supported by core banking solution. Our focused strategy will be ICT based financial inclusion for our command area as a customer friendly bank with a committed team”. 5.The Human Resource Development department of RGB has to play a more proactive role in shaping the employees to fight out the challenges. Consequent upon the amalgamation of RRBs, training requirement of RRB staff has undergone a change. The banks are now undertaking larger and diversified lending activities and the volume of their investments has increased significantly. With the introduction of technology and also the CBS (Core Banking Solutions) they need training support for adoption of the same so that the customers of RRBs can get quicker and quality services. NABARD has recognized the requirement of capacity building of RRB officials and conducted 280 programmes in its training establishments.

6.The face of banking industry has changed far beyond recognition. Technologies of CBS & ICT as brought in substantial changes in banking in terms of customer services and new product innovations. The introduction of Voluntary Retirement Schemes (VRS) in public sector banks demonstrated the resolve of the banking sector to take hard decisions to gear up themselves in terms of human resources for today’s highly competitive environment. Management development is aimed at preparing employees for future jobs with the organization or at solving organization problems. Therefore in this scenario a study on effectiveness of training and development programs with specific reference to Rajasthan Gramin Bank in Sikar district of Rajasthan is being conducted.

7.The effectiveness of training and development programs can be measured by observing change in performance and attitude that occurs as a result of training. So employee assessment should be done after training session by the management to know the effectiveness of training given to the employee. The objectives of the study are as follows:-

a) To study the training and development programs offered for employees. (b) To know and evaluate the skills of the employees required to perform their job. (c)To evaluate the effectiveness of the training and development programs. (d)To analyze the views and opinions of the employees regarding the training programs conducted at Staff Training Centre (STC), Sikar. e) To find out the satisfaction levels of the employees.

(f)To seek the suggestions from by the employees on improving the present system. 8. A detailed structured questionnaire was made and circulated to the employees of RGB branches in Sikar district. The questionnaire was circulated to 235 employees out of whom 85 employees responded who were catered as sample size. The primary and secondary data collected from different sources have been tabulated and interpreted meaningfully. The information has been represented using bar charts, pie diagrams, graphical methods etc. It will help the organization in the following manner;

(a)To know the present condition of the Training & Development programs.

(b)To know the opinion and expectations of the employees towards training and Development programs. (c)To improve the effectiveness of the training and development programs conducted at STC,Sikar

9.The important findings of the study are as follows:-

(a)The Rajasthan Gramin Bank operates in rural areas. Therefore an effective execution of training programs is imperative to prevent employee obsolescence in the bank.

(b)A requirement of training on soft skills or behavioral training is realized by the most of the employees for better customer satisfaction and promoting various bank loans schemes.

(c )Instead of conventional method such as lecture cum discussion the new training methods such as brainstorming sessions, Conferences, Workshops, Seminars and Management exercises should also be exercised.

(d)Each district HQ may be provided a Staff Training Centre (STC) for effective training of the employees.

(e)It has been found that employees are not competent enough on every post or sub section of the bank. Training is necessary to make an employee versatile and competent on all the posts.

10. The Rural banks are playing a significant role in the field of rural development in our country. The Rajasthan Gramin Bank is committed to cater the financial needs of rural masses to make them self reliant and to facilitate them with better and safer saving opportunities, keeping in view the social responsibility with special care for weaker sections of the society. An effective training to the employees of RGB will play a more proactive role in shaping the employees in achieving the set mission and to fight out the challenges. As Training is a continuous process of competency development in terms of knowledge, skill and attitude for performing a particular job. In the research study report, the various lacunas in the effective and efficient conduct of training programs were found. The HR Managers and top management should pay the due attention on suggested points to enhance the effectiveness of the training program to make more competent and confident employees.