All Mandatory Units Knowledge and Performance Criteria

1.1 Identify the different reasons people communicate
1.2 Explain how communication affects relationships in the work setting 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals 2.2 Describe the factors to consider when promoting effective communication 2.3 Demonstrate a range of communication methods and styles to meet individual needs 2.4 Demonstrate how to respond to an individual’s reactions when communicating 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways 3.2 Identify barriers to effective communication

3.3 Demonstrate ways to overcome barriers to communication
3.4 Demonstrate strategies that can be used to clarify misunderstandings 3.5 Explain how to access extra support or services to enable individuals to communicate effectively 4.1 Explain the meaning of the term confidentiality

4.2 Demonstrate ways to maintain confidentiality in day-to-day communication 4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns

Unit 2: Engage in Personal Development in Health, Social Care or Children’s and Young People’s Settings Unit code: SHC 32
1.1 Describe the duties and responsibilities of own work role 1.2 Explain expectations about own work role as expressed in relevant standards 2.1 Explain the importance of reflective practice in continuously improving the quality of service provided 2.2 Demonstrate the ability to reflect on practice

2.3 Describe how own values, belief systems and experiences may affect working practice 3.1 Evaluate own knowledge, performance and understanding against relevant standards 3.2 Demonstrate use of feedback to evaluate own performance and inform development 4.1 Identify sources of support for planning and reviewing own development 4.2 Demonstrate how to work with others to review and prioritise own learning needs, professional interests and development opportunities 4.3 Demonstrate how to work with others to agree own personal development plan 5.1 Evaluate how learning activities have affected practice

5.2 Demonstrate how reflective practice has led to improved ways of working 5.3 Show how to record progress in relation to personal development

Unit 3: Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s Settings Unit code: SHC 33
1.1 Explain what is meant by
– diversity
– equality
– inclusion
1.2 Describe the potential effects of discrimination
1.3 Explain how inclusive practice promotes equality and supports diversity 2.1 Explain how legislation and codes of practice relating to equality, diversity and discrimination apply to own work role 2.2 Show interaction with individuals that respects their beliefs, culture, values and preferences 3.1 Demonstrate actions that model inclusive practice

3.2 Demonstrate how to support others to promote equality and rights 3.3 Describe how to challenge discrimination in a way that promotes change

Unit 4: Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings
Unit code: SHC 34

1.1 Explain what it means to have a duty of care in own work role 1.2 Explain how duty of care contributes to the safeguarding or protection of individuals 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights 2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care 2.3 Explain where to get additional support and advice about conflicts and dilemmas 3.1 Describe how to respond to complaints

3.2 Explain the main points of agreed procedures for handling complaints

Unit 5: Principles of Safeguarding and Protection in Health and Social Care Unit code: HSC 24
1.1 Define the following types of abuse:
– physical abuse
– sexual abuse
– emotional/psychological abuse
– financial abuse
– institutional abuse
– self-neglect
– neglect by others
1.2 Identify the signs and/or symptoms associated with each type of abuse 1.3 Describe factors that may contribute to an individual being more vulnerable to abuse 2.1 Explain the actions to take if there are suspicions that an individual is being abused 2.2 Explain the actions to take if an individual alleges that they are being abused 2.3 Identify ways to ensure that evidence of abuse is preserved 3.1 Identify national policies and local systems that relate to safeguarding and protection from abuse 3.2 Explain the roles of different agencies in safeguarding and protecting individuals from abuse 3.3 Identify reports into serious failures to protect individuals from abuse 3.4 Identify sources of information and advice about own role in safeguarding and protecting individuals from abuse 4.1 Explain how the likelihood of abuse may be reduced by:

– working with person-centred values
– encouraging active participation
– promoting choice and rights
4.2 Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse 5.1 Describe unsafe practices that may affect the wellbeing of individuals 5.2 Explain the actions to take if unsafe practices have been identified 5.3 Describe the action to take if suspected abuse or unsafe practices have been reported but nothing has been done in response

Unit 6: The Role of the Health and Social Care Worker
Unit code: HSC 025
1.1 Explain how a working relationship is different from a personal relationship 1.2 Describe different working relationships in health and social-care settings 2.1 Describe why it is important to adhere to the agreed scope of the job role 2.2 Access full and up-to-date details of agreed ways of working 2.3 Implement agreed ways of working

3.1 Explain why it is important to work in partnership with others 3.2 Demonstrate ways of working that can help improve partnership working 3.3 Identify skills and approaches needed for resolving conflicts 3.4 Demonstrate how and when to access support and advice about: – Partnership working

– resolving conflicts
Unit 7: Promote Person-Centred Approaches in Health and Social Care Unit code: HSC 036
1.1 Explain how and why person-centred values must influence all aspects of health and social-care work 1.2 Evaluate the use of care plans in applying person centred values 2.1 Work with an individual and others to find out the individual’s history, preferences, wishes and needs 2.2 Demonstrate ways to put person-centred values into practice in a complex or sensitive situation 2.3 Adapt actions and approaches in response to an individual’s changing needs or preferences 3.1 Analyse factors that influence the capacity of an individual to express consent 3.2 Establish consent for an activity or action

3.3 Explain what steps to take if consent cannot be readily established 4.1 Describe different ways of applying active participation to meet individual needs 4.2 Work with an individual and others to agree how active participation will be implemented 4.3 Demonstrate how active participation can address the holistic needs of an individual 4.4 Demonstrate ways to promote understanding and use of active participation 5.1 Support an individual to make informed choices

5.2 Use own role and authority to support the individual’s right to make choices 5.3 Manage risk in a way that maintains the individual’s right to make choices 5.4 Describe how to support an individual to question or challenge decisions concerning them that are made by others 6.1 Explain the links between identity, self-image and self-esteem 6.2 Analyse factors that contribute to the wellbeing of individuals 6.3 Support an individual in a way that promotes their sense of identity, self-image and self-esteem 6.4 Demonstrate ways to contribute to an environment that promotes wellbeing 7.1 Compare different uses of risk-assessment in health and social care 7.2 Explain how risk-taking and risk-assessment relate to rights and responsibilities 7.3 Explain why risk-assessments need to be regularly revised

Unit 8: Promote and Implement Health and Safety in Health and Social Care Unit code: HSC 037
1.1 Identify legislation relating to health and safety in a health or social-care work setting 1.2 Explain the main points of health and safety policies and procedures agreed with the employer 1.3 Analyse the main health and safety responsibilities of:

– self
– the employer or manager
– others in the work setting
1.4 Identify specific tasks in the work setting that should not be carried out without special training 2.1 Use policies and procedures or other agreed ways of working that relate to health and safety 2.2 Support others to understand and follow safe practices

2.3 Monitor and report potential health and safety risks
2.4 Use risk-assessment in relation to health and safety
2.5 Demonstrate ways to minimise potential risks and hazards 2.6 Access
additional support or information relating to health and safety 3.1 Describe different types of accidents and sudden illness that may occur in own work setting 3.2 Explain procedures to be followed if an accident or sudden illness should occ 4.1 Explain own role in supporting others to follow practices that reduce the spread of infection 4.2 Demonstrate the recommended method for hand washing

4.3 Demonstrate ways to ensure that own health and hygiene do not pose a risk to an individual or to others at work 5.1 Explain the main points of legislation that relates to moving and handling 5.2 Explain principles for safe moving and handling

5.3 Move and handle equipment and other objects safely
6.1 Describe types of hazardous substances that may be found in the work setting 6.2 Demonstrate safe practices for:
– storing hazardous substances
– using hazardous substances
– disposing of hazardous substances and materials
7.1 Describe practices that prevent fires from:
– starting
– spreading
7.2 Demonstrate measures that prevent fires from starting
7.3 Explain emergency procedures to be followed in the event of a fire in the work setting 7.4 Ensure that clear evacuation routes are maintained at all times 8.1 Demonstrate use of agreed procedures for checking the identity of anyone requesting access to: – premises

– information
8.2 Demonstrate use of measures to protect own security and the security of others in the work setting 8.3 Explain the importance of ensuring that others are aware of own whereabouts 9.1 Describe common signs and indicators of stress

9.2 Describe signs that indicate own stress
9.3 Analyse factors that tend to trigger own stress
9.4 Compare strategies for managing stress

Unit 9: Promote Good Practice in Handling Information in Health and Social Care Settings Unit code: HSC 038

1.1 Identify legislation and codes of practice that relate to handling information in health and social care 1.2 Summarise the main points of legal requirements and codes of practice for handling information in health and social care 2.1 Describe features of manual and electronic information storage systems that help ensure security

2.2 Demonstrate practices that ensure security when storing and accessing information 2.3 Maintain records that are up to date, complete, accurate and legible 3.1 Support others to understand the need for secure handling of information 3.2 Support others to understand and contribute to records