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Vision, Mission, Values and Goals of Grameenphone Ltd

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The key to achieve this vision is a mindset where every one of us works together. Making it easy to buy and use our services. Delivering on our promises. Being respectful of differences. Inspiring people to find new ways. Get this right and Telenor will be a driving force in modern communications and customer satisfaction.

• Knowing customer Expectations
• Knowing us
• Organizing us

Make it Easy
We’re practical. We don’t over complicate things. Everything we produce should be easy to understand and use. No waste. No jargon. Because we never forget we’re trying to make customers’ lives easier. Keep Promises

Everything we set out to do should work, or if you don’t get it, we’re here to help. We’re about delivery, not over promising – actions not words. Be Inspiring
We are creative. We strive to bring energy into the things we do. Everything we produce should look good, modern and fresh. We are passionate about our business and customers. Be Respectful

We acknowledge and respect local cultures. We do not impose one formula worldwide. We want to be a part of local communities wherever we operate. We believe loyalty has to be earned.

Customer Satisfaction:
The Customers are in the mainstream of sales oriented services. The success of such companies largely depends on the satisfaction of the customers .The buyers are happy if the product and/or the services meet their expectations. If their requirements do not meet the expectations the buyers become discontented, they are delighted when the performance fulfils their requirements. Customers’ past buying experiences, the opinion of friends, associates, marketer, competitor information and promises lead to the expectations. Marketer must be careful to set the right level of expectations. If they set expectations too low, they may satisfy those who buy but fail to attract enough buyers. In contrast, if they raise expectations too high, buyers are likely to be disappointed. Dissatisfaction can arise either from a decrease in product and service quality or from an increase in customer expectations. In either case, it presents an opportunity for companies that can deliver superior customer value and satisfaction.

To-day most successful companies have taken the strategy of are raising expectations and delivering performance to match. Such companies track their customers’ expectations, perceived company performance, and customer satisfaction. Highly satisfied customers produce several benefits for the company. Satisfied customers are fewer prices sensitive remain customers for a longer period and talk favorably to others about the company and its products and services. Although the customer centered firm seeks to deliver high customer satisfaction relative to its competitors, it does not attempt to maximize customer satisfaction. A company can always increase customer satisfaction by lowering its price and increasing its services, but it may result in lower profits. Thus, the purpose of marketing is to generate customer value profitably. Now, we have a very good idea regarding the importance of customer satisfaction. So, it is also important for the company to know about the satisfaction level of the customers. When any problem is identified, it becomes easier to solve the problem.

Transparency International Bangladesh[pic]

TIB’s mission to catalyze and strengthen a participatory social movement to promote and develop institutions, law and practices for combating corruption in Bangladesh and establishing an efficient and transparent system of governance, politics and business having regard to gender equality and a policy of non-discrimination on grounds of religion, race, caste or place of birth.

Transparency International Bangladesh (hereinafter “TIB”) is an independent, nongovernment, non-partisan and non-profit organization with a vision of Bangladesh in which government, politics, business, civil society and the daily lives of the people shall be free from corruption. In the context of the international movement against corruption, as the fully accredited national chapter in Bangladesh of the Berlin-based Transparency International (TI), TIB partners and cooperates with TI and its chapters worldwide.

TIB is committed to values of democracy, justice, rule of law, transparency, accountability, integrity, courage, impartiality and equal right of every individual irrespective of age, sex, religion, culture, ethnic origin or any other marker of identity.

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