How Businesses are Organised – Tescos and a Technology College

The financial areas are the specialist areas of activity within an organisation that include:

* Finance: Finance department functions include keeping the records of financial activity, for example, sales made by the business. It provides managers with information that they can use in decision making, for example, the cost of creating products. The chief accountant supervises the work of the accounts department. The managers need to be constantly aware. Accounts can be divided into two sections: Financial accounting which is responsible for keeping records of financial events as they occur._ Management accounting which is responsible for supplying information that helps managers make decisions. This includes working out production costs.

* Marketing; Marketing function is responsible for identifying, anticipating and satisfying customer requirements. Marketing involves carrying out market research to find out which types of customer make up a particular market, what they want, where they want it, how they like it and what price. Marketers have an important say in deciding the products that the company produces, the prices charged, the promotions designed to encourage customers, the place where goods are sold.

* Production: Customer service is concerned with looking after customers at all stages of their relationship with a company. Customer service carries out frequent survey work to find out how customers rate the service they have received. Many large organisations have customer service call centres dedicated to dealing with customer service issues. The centre is overseen by a manager, and typically call centre employees will work in teams.

* Customer service: Customer service is concerned with looking after customers at all stages of their relationship with a company. When you enter a supermarket, the first area that is found is usually the customer service department. Customer service carries out frequent survey work to find out how customers rate the service they have received. Many large organisations have customer service call centres dedicated to dealing with customer service issues. The centre is seen by a manger, and typically call centre employees will work in teams.

* Sales: This function is responsible for getting customers to buy what the company produces. It liaises closely with the marketing department. While the role of marketing is to find out what customers want and then to provide the right mix of price, product, promotion and place, the role of sales is to get customers to buy what the business produces. The main responsibility of the sale department is to create orders for goods and services. Some organisations employ a large force on a regional basis.

* Human resources: Human resource managers are responsible for all aspects of people management in an organisation. The type of work covered in the human resource function includes policy-making role which is creating major policies about people in the organisation, for example, a policy about retirement. It includes welfare role which is concerned with looking after people and their needs. Supportive role which is helping other functional managers to develop their work, such as helping them in the processes involved in recruiting new employees. It includes bargaining and negotiating role which is acting as an intermediary between different groups, for example, trade unions and managers. Administrative role which is paying wages and supervising health and safety requirements. It includes educational and development role which is helping to train and develop employees.

How two businesses are organised?

TESCO:

Functional areas:

Finance department: Tesco has a finance department. The finance department record all the sales made by Tesco. In finance department the mangers are provided with information and then they decide the cost of creating a product in Tesco. In Tesco the chief accountant supervises the work of accounts department. The financial accounting keeps records of financial events in Tesco like the sales of the products in Tesco. The management accounting in Tesco supplies information to the manager which helps him or her to make decisions. The manager then works out the production cost. The management accountants of Tesco set out the budget for Tesco.

Marketing department: In Tesco the marketing department identifies and satisfies its customer requirements. Tesco has to look out at the demands of the customers as well. Marketing department of Tesco finds out what do the customers want? Where they want it? How they will like it? And at what price will the customers prefer? The marketing department of Tesco looks at the 4ps, Products, prices, promotions, and place. The marketing department of Tesco looks at all this.

Production department: Production department of Tesco organises who makes the goods and how they are made. The production manager of Tesco is responsible for making sure raw materials are processed into finished goods well. The production department of Tesco makes sure that all the work is carried out properly and well in Tesco. If all the workers are working properly. If any mistake is being made and how it can be corrected. The production manager of Tesco finds out what goods do the customers want and what products are to be produced and what the production method is for them. The production manager of Tesco decides which staff member is capable of doing what job and when they are meant to work. The production manager has production supervisors under them.

Customer service:

The customer service of Tesco has concern with looking after customers at all stages of their relationship with Tesco. When we usually enter the first area we find in Tesco is customer service department. The customer service of Tesco carries out surveys and works out to find out how the customers rate the service of Tesco. If the customers have any issue they report at the customer service in Tesco and the customer service department solves their problems out. If anyone has any loss or if they thing the product is damaged they report the customer service and the customer service sorts their problems out. If there is any damage by the customer that is even handled by the customer service and they have to deal with it.

Sales:

The sales department of Tesco is responsible for customers to buy what they have produced. The sales department finds out the needs of the customer and the latest trends going on. The sales department figure out at what price the customers feel easy to buy their product or if there is any market recession going on or if there is increase in unemployment. The sales department gets the customers to buy what Tesco has produced. The sales department of Tesco creates orders for goods and services. Tesco advertises its goods and has a small sales team.

Human resources:

Tesco has human resource managers who are responsible for all aspects of people management in Tesco. They have policy making role. They create major policies like no smoking inside Tesco and people have retirement. Tesco has welfare role and it looks after people and their needs, if they can afford the products. Tesco has supportive role which helps them recruit new staff members. The administrative role pays wages to the staff members and has health and safety requirements. Educational and development role helps the employees train and develop employees in Tesco.

Organisational structure:

Manager: He is the person who handles all the affairs of Tesco.

Vice manager: He or she assists the manager and helps him with his work.

* Quality department: Quality control and Quality assurance

* Human resources department: Recruitment and evaluation

* legal affairs department

* Construction department : civil engineering, metal engineering and electro-mechanical engineering

* Financial affairs department

* Marketing sales and PR department: marketing and sales and customer service

Purpose of structure:

The purpose of structure for Tesco is to provide services to the local community. They sell goods and make maximum profit out of it. Tesco sells products on a cheaper and affordable price to the customers. They manage the business properly and maintain everything well. The structure holds on to the whole business together.

WASHWOOD HEATH TECHNOLOGY COLLEGE:

Finance department:

Washwood heath Technology College has a finance department. The finance department keeps a record of all the students and teachers enrolled in the school. The finance department keeps a record of how much money is being spent around in the school. The school has to pay while registering the students to the boards for the exams the finance department keeps a record of that. The fiancé department even keeps record of how much money was spent on any damage in the school or if the school was repainted how much money was spent on that. The finance record keeps a record of money spent on the activities held out in the school and even the activities held by the school outside.

Marketing department:

The marketing department of washwood heath Technology College identifies and satisfies the requirements of the local community. It provides them with the facilities they want. They find out that what sort of education the local community wants for their children. What sort of subjects do the students want to study, which teachers can teach them these subjects and if the students and the parents are satisfied with the course or not and if not what changes would they like to have. The marketing department of washwood heath Technology College even finds out on what place they are standing on according to other schools. What facilities do the other schools provide that they do not provide. They even figure what they can do to make their school better than others.

Production department:

The production department of washwood heath Technology College decides that what subjects and courses the school is going to offer and in what branches will they be offered. They even decide which teacher will teach these subjects or courses and what age limit is allowed to study these subjects. They need to make sure if the school is providing with the proper facilities and education to the school. They supervise the work activity. They organise meetings and other occasions for the schools. If the school has to go for a trip these trips are planned by the production department. They decide how the trip will take place.

Customer service:

Washwood heath Technology College has not got customer service instead of that it has a student reception and a main reception. If there is any trouble around in the school with the students they can report to the student’s reception. New students report to the student’s reception to find any help. The parents contact the reception in any case. Even when visitors arrive they contact the reception. In any case of emergency with the students or with any one the student’s reception is to be contacted. The parents are contacted from the school reception. Anyone who is not part of the school is stopped by the school reception from entering.

Human resources:

Washwood heath Technology College has human resource managers who are responsible for all aspects of people management in Washwood heath Technology College. They have policy making role. They create major policies like no smoking inside the school and people have retirement. Washwood heath Technology College has welfare role and it looks after people and their needs, if they are happy with the course. Washwood heath Technology College has supportive role which helps them recruit new staff teachers. The administrative role pays wages to the staff members and has health and safety requirements. Educational and development role helps the teachers train and develop the staff in the school.

Organisational structure:

Head teacher: The head teacher controls all the affairs of the business and looks after the whole school.

Vice principal: He or she assists the head teacher and helps him with his work.

* Reception: the place where all the affairs of school are handled or where all the main information is taken from.

* Staff members: this includes the teachers as well; they help in the activity of the school.

* Human resources department

* Construction department : civil engineering, metal engineering and electro-mechanical engineering

* Financial affairs department

* Examination department: this is where all the activities related to exams are taken place.

Purpose of structure:

The purpose of structure for washwood heath Technology College is to provide education. It tries its best to provide the children with the best education. Their aim is not to make profit as that is handled by the government.