Delivering Business Value with IT at Hefty Hardware Argumentative
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Write a short paper answering the mini-case questions on page 63 of the textbook. 1. Overall, how effective is the partnership between IT and the business at Hefty Hardware? Identify the shortcomings of both IT and the business. At Hefty Hardware the partnership is very active and operative indeed. The Glen Vogel, COO agreed with the efficiency of IT team regarding the preclusion of the virus and debugging. The safekeeping of the confidential data and developed many more new business approaches too. According to the modifications in the budget, trends and techniques, the IT services have been always adjustable with the Business customs. In company’s efficacious business, IT has helped at every step of the achievement. Hefty’s accomplishment is based in collection of the merchandises in its stores and source sequence logistics.
IT played a massive role in that process. In UK, the IT is the heart of the most innovative trade stores. There are many examples where IT and business meets and makes wonders such as self-checkout, Informational menu and computers with multichannel to guide what is in sale, price and many options, all the information are just one click away and all things at your fingertips. Sometimes shortcomings are depended on employees. For instance, in Hefty’s Hardware most of high level duties and errands are assigned to the junior level employees. In addition to, because of reconstruction of the company many higher level employees left the job and changed the positions.
They also gave the idea of the mobile apps for the information of coupons, sale, timing and events. For pairing up IT and business equally, architecture model is essential to advance the system. There are many limitations in coupling of business and IT. They are expedient expertise and gratification level. Also maintenance of the customer database such as sporting, clothing, hardware, goods and credits is also vivacious to upkeep. Thus, all are unrealistic and realistic problems but they need to follow aggressively the strategy.
2. Create a plan for how IT and the business can work collaboratively to deliver the savvy store program successfully. To accomplish the savvy store program magnificently, technical ups and down, groundwork, bandwidth, and structural design should be upheld excellently. The VP of retail marketing, Cheryl O’shea has decided to fix all official obstacles and implement new concepts in conveying business significance with IT. The core groundwork should be flawless because it is vital for business. The IT people should comprehend the rudimentary business meanings like how data warehouse maneuvers and how to deliver IT in business. The Hefty’s new savvy store approach depended on best merchandises distribution and consumer gratification. They spent months at the administrative committee meetings and working for this new strategy to execute.
They intended to use multimedia and information to advance the customer fulfillment in range to make it reliable in respectively of their stores. Sometimes business will not implement accurately due to some situations such as plentiful outlooks, improvements, workarounds, and setting idealistic goals. Thus, in order to make a future picture of business, IT and business should put effort together at all heights. To balance the IT and business corporate goals and strategies, Hefty’s CIO, IT relationship manager, Jenny and Cheryl decided some plans. First and foremost, make the perfect scheduling with the economical succession. Then work with technological applications and infrastructure. Jenny and Farzad were so much in to the project and going through the problems of the project. They discussed with the junior level employees and all level employee, they thought that it is because of the politics have been involved in the situation. Because of that she came on conclusion point that some new people should be hired and new technologies should be introduced in the company.
For value to the customer marketing strategies, quality maintenance and upkeep, and productivity is also necessary. To provide the greater satisfaction to the customer excess sell, merchandise buys and web presence is must. Information technology in the business has become marketing tool and that can direct marketers to the customers straight. With the use of online database, software, human resources, trends and techniques of IT business can grow longer with no limitations. To sum up, thought provoking resolutions, assessment the present system at all levels; analyze the budget, liabilities, taking care of any type of responsibilities, different notions and approaches in to the business and how to come out from problematic situations can lead to the achievement of savvy store program successfully. (James D Mckeen, May 2010.)
James D Mckeen, H. A. (May 2010.). Delivering Business Value With It at Hefty Hardware. In H. A. James D Mckeen, IT strategy issues and practices. (p. 313). Ontario, Canada.: Library of Congress. .