Management System in Mahindra & Mahindra

In Mahindra & Mahindra first of all Departmental goal are set. It uses ‘BALANCE SCORE CARD’ approach which was given by Robert S. Kalpan and David P. Norton in 1992. Through this approach performance are measured in 4 perspectives- * Customer perspective

* Internal process
* Learning and development and
* Financial perspective.
After setting departmental goal, individual goals are assigned which involves 5 steps- 1) A two day communication workshop is held in which KRA setting and how to conduct performance appraisal are discussed. 2) Individual goal linked to business are set after discussion between appraiser and appraise. 3) In month of October a midterm review is conducted in which performance in terms of goal set are measured and evaluated. Discussions of correction measures are also done. 4) After this performance appraisals are done in the month of April. Employees are reviewed on the basis of achievement of KRA’s, assessment of significant tasks other than KRAs. 5) Last step in which feedbacks are given by appraiser to its subordinates.

Performance measurement method in Infosys:
Infosys follows CRR (Consolidated relative ranking) method:
Under this method the individual performance is relatively to the performance of the people within his/her peer group. In which the rating ranking is done in scale from 1+ to 4. 1+ signifies star performer and 4 signifies underperformer.

Infosys also follows online measurement method known to as Perfomagic. Perfomagic is a tool which is twice a year for assessment. It consist 3 steps: Step 1: Self-assessment by appraise.
Step 2: Reviewed by team leader by one to one meeting with appraise.

Step 3: Final review by project manager (Reviewer).
Overall performance is based on CRR.
* Task assigned as per performagic
* Consistency of performance
* Complexity of work experience
* Living the Infosys value
* Demonstrated capabilities in taking up higher responsibility.

Objective of CRR:
* Compare overall performance of employee relative to peer group. * Resolve conflict if any
* End of performance appraisal method

CRR rating impact has three key areas:
* individual performance incentives
* Promotional opportunity
* Salary review
* Star performer is awarded as Star INfOSIAN .

Performance measurement for fresh hires:
* Four month training period
* Trainee graded at the end of the every module
* Graded based on CGPA
* A highest CGPA 5 and F lowest CGPA 3
* Special session for underperformer
* Mandatory ILI session (Infosys leadership institute)
* ILI helps trainee to live Infosys values